Not happy with your purchase? We're sorry to hear that.
Coffee Exchange, replace or refund
Damaged in Transit
Returns on Equipment
Coffee Exchange, replace or refund
You cannot exchange a product once opened unless there is a non-conformance to the item specified on the site. Coffee products are perishable items and very subjective by nature so we want you to carefully consider your selection.
Any branded or merchandise clothing options must please be selected using the size matrix supplied, at this stage we will not be replacing or exchanging clothing until it is safe to do so.
We cannot accept responsibility for an incorrect coffee brew selection – please select your BREW METHOD accurately before adding to your basket, once selected, the product cannot be exchanged or refunded. Our default setting is BEANS if you do select another method.
Replace this product – If you have received a product in a defective or damaged condition, you may request a replacement product.
Refund – Once you have received confirmation that your credit request has been approved, you can request a refund. Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.
All returns or exchanges will be arranged using a courier service only and non-conformance or breakages will be for the TriBeCa account.
Damaged in Transit
We are happy to replace any items damaged in transit.
We typically ask for a photo of the damage to pass along to our couriers in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
Please also alert us if you suspect tampering of your shipment in any way.
Returns on Equipment
We will accept returns or exchanges on defective or unused items.
Please ensure that all safety and special instructions are followed according to the manufacturer recommendation, we cannot replace items that have been damaged due to oversight.
If your equipment is faulty, we will contact our suppliers to repair or alternately replaced if we cannot repair the item.
There will be a time delay on certain products considering many are imported. We try our best to hold spares of most of our imported items but cannot always guarantee availability due to stock movement.
We cannot accept returns based on equipment that is in working order or used – we would prefer that you research any product that you may choose to procure or call us for advice if you are uncertain.
All returns must be made within 30 days of purchase
Items purchased online can only be returned through courier service.
